FAQ
How do I know my ring size?
There are a few different ways to figure out your ring size. The first one I suggest is going to a local jeweler and asking them to help you find your ring size. Most of the time it’s free and very easy! There are ways to do it yourself, but please note these are less reliable than going to a professional. If you are local, contact me and we can meet up and figure out your ring size together. Keep in mind that your fingers will naturally expand and shrink depending on the day or time of day it was sized.
What is your return policy?
If you receive your jewelry and are unsatisfied with your purchase, contact me within 3 days of receiving it and we can discuss your purchase. If there is a flaw in the craftsmanship of the jewelry, contact me as soon as possible. I do not accept refunds or exchanges on custom orders. I don’t accept refunds or exchanges on rings that don’t fit because it’s the wrong ring size. That is why it’s very important to know your correct ring size. The jewelry must be unworn, and be in the original packaging. The customer is responsible for the shipping cost.
Do you make custom jewelry?
I love creating jewelry just for you! I have a collection of high quality gemstones for you to pick from. They can be found on the custom jewelry tab on my website or my “Available” highlight bubble on Instagram. The best way to contact me about custom orders is by direct messaging me on Instagram. I can also be reached at onederfuljewely@gmail.com. A $50 non-refundable deposit is required to start your custom creation. We will discuss a final price of your creation before we start. Changing your design after the agreed price and design may be subject to an increased price. I do not accept refunds or exchanges on custom orders. If there is a flaw in the craftsmanship, contact me as soon as possible.
How do I take care of my jewelry?
It’s natural for your jewelry to oxidize and tarnish, here are some tips to prolong the life of your jewelry. Avoid oils, harsh chemicals, showering, natural hot springs, exercising and other rigorous activities while wearing your jewelry. Storing your jewelry in an enclosed box or bag with an anti tarnish square will help prevent oxidation when you aren’t wearing it. If your jewelry tarnishes rub the polishing cloth, included with your purchase, until the oxidation is gone and it’s shiny again. The polishing cloth will last a long time, even if it’s dirty. Remember to clean your jewelry regularly to keep it in good condition.
Can you resize rings?
Unfortunately most rings can’t be resized. Rings cannot be resized to a smaller size. Certain rings can be resized about ½ ring size up, contact me to know if a ring can be resized.
What forms of payment do you take?
I accept most major credit cards and other digital forms of payments. I do not accept payment plans at this time.
How does shipping work?
All orders will be shipped 1-3 days after the jewelry was purchased. Please allow more time, 3-5 days, after your purchase of a made to order ring. Shipping costs $4.90 (In the USA) per package and will include a USPS tracking number and insurance. Once it is dropped off at the Post Office to be shipped it’s not my responsibility. If you believe the package is lost, contact me.